Arnold on Space

Refund and Returns Policy

Effective Date: 2025-08-09

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional NON-Returnable items:

  • Opened computers and computer software — original packaging cannot be unsealed
  • Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
  • Modified by Arnold on Space to customer specifications
  • Wholesale bulk orders, or an order with more than ten items
  • Underwater equipment that has been submerged
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. Return shipping fees for verified defective or damaged items will be reimbursed.

Exchanges

Please allow 3-5 business days for mail-in exchanges to be processed.

Refunds

Once we receive and inspect your item(s), we will credit your account.

Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase.

If payment was made by check, the refund check will be issued no sooner than 30 business days after the date of purchase.

Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to the location we send you by email. To ensure your return goes to the correct location, please email us for the specific return warehouse address before you send back any goods. Different items may have different return points.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the location we send you by email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Limited Liability

Arnold on Space is not responsible for personal data or items left in returned merchandise. Arnold on Space is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us.

We are responsible for the monetary value of the merchandise only.
Please note: any electronics containing user profile data must be either factory reset or password unlocked before sending back to Arnold on Space for return.

Need help?

Contact us at [email protected] for questions related to refunds and returns.